Shipping Policy
How OIVAH delivers orders across India after your order is confirmed.
Last updated: 15 September 2026
Where we ship
We ship across India. International orders may be accepted at our discretion; they are not eligible for return or exchange under our Return & Exchange Policy.
When dispatch happens
Dispatch begins only after we confirm the order on WhatsApp, email, or phone — including size, address, shipping charge, and payment as agreed. We will share an estimated dispatch and delivery window at confirmation. That window is an estimate, not a guarantee.
Charges
Shipping charges depend on destination, parcel weight, and the courier available for your pin code. Any charge is told to you before you pay. There is no hidden fee after confirmation.
Your address
Please give a complete, accurate delivery address and a reachable phone number. We are not responsible for delay, return-to-sender, or loss caused by an incomplete or incorrect address. Extra courier fees for a re-attempt or re-dispatch, where they apply, are payable by you.
Delays and risk in transit
Couriers may be delayed by weather, strikes, peak season, or local restrictions. We will update you if we learn of a delay.
If a parcel arrives damaged, keep the packaging and contact us within 24 hours of delivery with the unboxing video required under our Return & Exchange Policy. We will then arrange a replacement or credit note as set out there.
Questions
For an update on an existing order, message us on WhatsApp or email with your name and order details. We are glad to help.