Privacy Policy
How we collect, use, and look after your information when you visit OIVAH or place an order.
Last updated: 15 September 2026
Who we are
OIVAH (“we”, “us”, “our”) is a quiet-luxury online ladies store and atelier in Cherpulassery, Palakkad, Kerala, India. We sell contemporary womenswear and take orders through this website, WhatsApp, email, and telephone.
This policy explains what personal information we collect, why we need it, and the choices you have. It applies to oivah.com and to orders or enquiries you send us.
Information we collect
We only collect what we need to answer you and to complete an order.
- Identity and contact: name, email address, phone number, and WhatsApp number.
- Order details: products, sizes, delivery address, and messages you send about an order.
- Enquiry details: information you submit through the contact form, including topic and message.
- Technical data: IP address used to prevent spam on the contact form, plus standard server logs from our host.
How we use your information
We use your information to:
- Confirm, fulfil, and support orders placed via WhatsApp or other channels you choose.
- Reply to enquiries sent through the website, email, phone, or WhatsApp.
- Send shipping updates and handle returns, exchanges, or damage claims.
- Protect the site from spam and abuse.
- Send occasional notes on craft and style only if you ask to join the newsletter.
WhatsApp, email, and other processors
Orders usually start in WhatsApp. Meta Platforms provides WhatsApp. Messages you send there are also subject to WhatsApp’s own terms and privacy policy.
Contact-form messages are emailed to our studio using our email provider. The site is hosted by our web host. These parties process data only to provide their service to us.
We do not sell your personal information. We do not share it for advertising.
Legal basis
We process personal data to perform a contract with you (an order), to take steps at your request before that contract, to meet legal duties (for example tax records), and for our legitimate interest in running a secure store and answering enquiries. Where the law requires consent — for example optional marketing email — we will ask before we send it.
How long we keep it
Order and enquiry records are kept for as long as needed to fulfil the order, handle after-sales questions, and meet bookkeeping or legal requirements. Spam-prevention logs are kept only briefly. You may ask us to delete information that we are not required to retain.
Your rights
Subject to Indian law, including the Digital Personal Data Protection Act, 2023, you may ask us to access, correct, or erase your personal data, or to withdraw consent for optional communications. To do so, email us or write via WhatsApp using the details at the bottom of this page.
Security and children
We take reasonable technical and organisational steps to protect personal information. No method of transmission over the internet is completely secure.
OIVAH is not directed at children under 18. We do not knowingly collect their personal data.
Changes
We may update this policy from time to time. The “Last updated” date at the top of the page will change when we do. Continued use of the site after an update means you accept the revised policy.