Returns / Exchanges

If you are unsatisfied with the purchase, we offer refunds and exchanges for a period of 15 days from the date of delivery of the order. To be eligible for return, the product must be in its original condition, unused and with the product tags intact. Orders once exchanged are not eligible for returns.

Items not eligible for return

• Fabrics
• Towels

How returns are collected

After we acknowledge your return request, we will arrange for the parcel to come back to us through India Post, our only courier partner. Where India Post offers doorstep pick-up at your pin code, we will book a reverse pick-up. Collection typically happens within 1–3 days of booking. Once the return is in transit, it takes 5–7 days after we receive it for us to start a refund or exchange.

If India Post does not offer pick-up at your pin code, you will need to send the items back to us by India Post (Speed Post or Registered Post) and share the tracking number. We do not use private couriers such as Bluedart, Delhivery, or others.

Inspection, exchange and refund

After receiving the returned items, we will process them further after a thorough inspection to ensure they meet the conditions mentioned above. In case of exchanges to another size, it will be subject to availability at the time we receive the return package. It might take 5–7 business days for the refund to get processed and credited to your account once initiated.

Prepaid refunds

All OIVAH orders are prepaid. We do not offer cash on delivery (COD). Approved refunds are sent back by the same prepaid method you used, or by bank transfer if that method cannot be reversed. Share the bank details we ask for when you start the return, if we need them.

To start a return or exchange, write to us on WhatsApp at +917907668989 or email info@oivah.com. You may also call us on +917907668989.