Return & Exchange Policy
Clear terms, so every purchase stays free of stress.
At OIVAH, we follow a customer-friendly policy so your purchases stay free of stress or issues. Please ask as many questions as you wish before confirming your order — fabric, design, measurements, or anything that helps you decide. We would love to assist you.
You agree that certain categories of products may be exempt from returns or refunds. Such categories will be identified to you at the time of purchase.
Please note
- No refund or exchange for fancy items & accessories.
- No refund or exchange for size issues.
Damaged items
To report damage, please get in touch with our customer care within 24 hours of delivery, along with the mandatory parcel opening video for verification.
WhatsApp: +917907668989 or email at info@oivah.com. You may also call us on +917907668989.
Once your return request is verified, we will send you a fresh piece of the particular design. If it is not available, we will provide a credit note of the same amount, valid for 30 days.
Returnable items
- Items for return must be in original packaging, unworn, and in original condition.
- Sale articles and orders received from overseas are not eligible for return or exchange.
Cancellation & Refund Policy
No cancellations and refunds are entertained once an order is confirmed.
Studio: Kerala, India